Patient Experience Summit: Empathy and Innovation.

For more than a decade, Cleveland Clinic has pioneered an international movement to improve the care experience for clinicians and patients by emphasizing empathy in healthcare. Through honest commentary on what hasn’t worked, and patient reflections on what’s still needed, the annual summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families.

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. They’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

Core topics in 2020 include:

• Behavioral Economics & Continuous Improvement
• Burnout
• Change Management
• Communication Strategies
• Culture & Staff Engagement
• Consumerism in Healthcare
• Digital Strategy – Expanding Access, Improving Care
• Global Perspectives

Further event details and registration can be found here.