Direct care workers—personal care aides, home health aides, and nursing assistants—provide in-home care and personal assistance to older adults and those living with disabilities or other chronic conditions. There are more than 650,000 direct care workers in New York State, nearly 90% of whom are women and/or people of color, and 60% of whom are immigrants. The State is estimated to need close to 200,000 more of these workers over the next 10 years. Demand is largely driven by New York’s increasing older adult population, with the number of New Yorkers ages 65 and older projected to grow from 3.2 million in 2020 to 5.3 million by 2030. In 2025, NYHealth awarded the Paraprofessional Healthcare Institute, Inc. (PHI) a grant to improve the health of New York’s long-term care clients, boost retention and recruitment rates among workers, control health care costs, and advance equity.
Under this grant, PHI will implement and evaluate a direct care worker demonstration program. PHI has secured partnerships with three major New York City-based licensed home care services agencies as demonstration sites: the Jewish Association Serving the Aging, Selfhelp Community Services, and Sunnyside Community Services. With these partners and significant co-funding, PHI will test the model. PHI and home care agency staff will develop work protocols and new competencies to train staff. It will implement the universal worker model at all partnered home care agencies and facilitate trainings with agency managers. PHI document data and develop a report and policy recommendations to scale the model across the State.