Twelve of New York’s 13 Critical Access Hospitals were recruited to participate in the initiative;
All 13 Critical Access Hospitals received training and instruction regarding the Model for Improvement and the Plan-Do-Study-Act methodology; and 10 Critical Access Hospitals attended the review session. Twelve of the Critical Access Hospital representatives have used the methodology and are now teaching it to others;
More than half of the Critical Access Hospitals began using the data collected to review their menu of services as part of the “study phase” of their PDSA cycle; and
92% of Critical Access Hospitals representatives completed the project, used the methods taught in other areas, and shared their successes and challenges with other teams and facilities.
