Special Projects Fund

Grantee Name

Rural Health Network of South Central New York

Funding Area

Special Projects Fund

Publication Date

September 2015

Grant Amount


Grant Date:

July 2010 – April 2014

Lack of access to health services in remote areas of New York State is a problem facing many upstate, rural communities.

Rural Health Network of South Central New York, Inc., (Rural Health Network) is a private, nonprofit organization that works to advance the health and wellbeing of rural residents and communities in Broome, Delaware, and Tioga counties. Rural Health Network partners with nonprofit organizations in the Southern Tier region to help them establish more efficient models for administrative services, as well as preserve and expand emergency and health services. Two of its key partners, Tioga County Neighbors Helping Neighbors (TCNHN) and Susquehanna Emergency Medical Services Corps (SEMS Corps), depend on a network of volunteers to help provide services for the communities they serve. TCNHN and SEMS Corps both expended significant effort and resources on recruiting, organizing, deploying, and reimbursing volunteers.

In 2011, NYHealth awarded a grant to Rural Health Network to provide centralized administrative and management services to TCNHN and SEMS Corps to help them build their capacity and operate in a more efficient and cost-effective way.

Outcomes and Lessons Learned

  • Helped communities and area human services agencies understand the mission and services of TCNHN;
  • Established a shared full-time project coordinator for TCNHN volunteer organizations to collect, assess, monitor, and report data;
  • Reduced administrative demand on volunteer service organization partners;
  • Secured sustainable funding for TCNHN project coordinator position;
  • Created two new volunteer organizations to increase services;
  • Served 135 individuals through 3,000 hours of volunteer service;
  • Expanded emergency medical services (EMS) host agencies in SEMS Corps’ coverage region and improved EMS agencies’ call responses;
  • Increased volunteer membership through improved recruitment and retention, with SEMS Corps alumni continuing on as paid and volunteer EMS providers beyond service commitments; and
  • Increased revenues of host EMS agencies.