Empowering Health Care Consumers Conference Scholarship
April 16, 2019
In a state as large as New York, a steady stream of smart, innovative work is coming from NYHealth grantees and non-grantees alike that is relevant to NYHealth’s priority areas of Building Healthy Communities and Empowering Health Care Consumers and its focus area on Veterans’ Health. These organizations should be elevating their work and informing key stakeholders at regional, statewide, and national conferences, meetings, and other convenings. Yet, because of a lack of resources, they are often unable to do so. To address this issue, NYHealth is awarding grants through its Sponsoring Conference Participation in Support of Healthy Communities, Consumer Empowerment, and Veterans’ Health Request for Proposals (RFP). Through this RFP, NYHealth is sponsoring low-resource organizations to attend and present at local, State, and national conferences related to these areas. In 2019, NYHealth awarded NYC Health + Hospitals (H+H) a grant to participate in this initiative as part of its efforts to empower health care consumers.
Under this grant, H+H sent two staff members to attend the Cleveland Institute’s 10th Annual Patient Experience: Empathy + Innovation Summit. The summit brought together patient experience pioneers and experts to explore current information, insights, and innovation in the patience experience field. The main themes of this conference were empathy and innovation, two pillars of the human-centered patient experience that H+H strives for. Sessions at the conference addressed patient experience as it relates to access to care, technology, leadership, innovation, burnout, communication, engagement, marketing, and nursing. Lessons learned at the conference helped H+H to appropriately modify existing programs and shape the direction of future patient experience initiatives.